FAQ's

If you require assistance with your online order, please email us at info@bathandbower.ca and we'll be happy to help!

To change or cancel an online order, please contact us right away with your order number and the details of your change. We will be in touch with you as soon as possible. At Bath & Bower, we pride ourselves on dispatching your order within 24 hours. If your order has already been shipped, we will not be able to change or cancel your order, however, once it arrives to you, you will be able to apply for a refund as per our Refund Policy.

We package our products for shipping with tremendous care, and our courier partners do a great job for us, but things can go wrong on occasion. Should your order arrive broken or damaged, please email us immediately at info@bathandbower with 2-3 photos of the damaged item and the shipping box that it came in, so that we can submit an insurance claim to the courier. We will then dispatch a replacement to you immediately.

For all orders, please visit our Returns & Refunds page for more information.

We believe that fragrance should be enjoyed as an addition to everyday life. Our products were created to enhance spaces, never overwhelm them. Scent perception can be very different physiologically from human to human. We develop and extensively test our recipes to achieve the perfect harmony and equilibrium.

Some fragrances naturally contain richer and stronger notes than others and therefore may be perceived as more intense. Other fragrances naturally contain more delicate notes, which result in a more subtle scent throw. If after reviewing our Fragrance Menu you have questions about a specific scent and it's strength, please contact us and we would be pleased to provide you additional insight to help you narrow down the perfect scent for you!

Our double-scented wax melts are naturally stronger in scent-throw and are the perfect alternative to our candles for those who prefer a more prominent scent. Wax melts are a great way to enhance fragrance perception in a space quickly and work well for those who don't prefer a flame.

Pure essential oils are amazing and have wonderful therapeutic benefits, however there are safe and specific uses for them. We believe that candles are not compatible with pure essential oils for a number of reasons. We scent our products with premium hybrid fragrance oils, which are comprised of purified blends of natural essential oils and man-made fragrance specifically formulated for use in candles. Pure essential oils lose their therapeutic properties when heated and can turn toxic at high temperatures. All our scents are certified 100% phthalate-free (no carcinogens!) and paraben-free (no hormone disruptors!).  The premium fragrance oils that we scent our products with, are safe for children and pets. Many pure essential oils are toxic to cats and dogs. Fragrance oils are also a much more stable product which is important when blended into a candle with a wick and a flame. Fragrance oils are also far more sustainable to produce than essential oils and are often less allergenic.

• All our products are 100% vegan-friendly and are free from animal by-products. Under no circumstances would our products ever be tested on animals (we honour all animals and have beloved pets of our own!) nor would we ever use ingredients in our products that have been tested on animals. Our suppliers are accredited as cruelty-free companies and that is of paramount importance to us.